What is the cancellation policy at The Peninsula Spa Chicago?

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If you happen to snag a treatment at The Peninsula Spa Chicago, be sure to pay attention to the Four-Star spa’s cancellation policy. Should unforeseen circumstance arise where you need to axe the deep tissue massage you had scheduled at the spa, you’ll need to call and cancel within six hours of your scheduled appointment, otherwise you’ll be none too pleased when you have to fork over 100 percent of the treatment cost as a penalty. Parties of four or more will incur a 50 percent charge if they cancel within 48 hours, and 100 percent if they cancel within 24 hours. Just to be safe, we recommend keeping the spa’s number handy to avoid any unnecessary charges.

The Spa appreciates cancellations as far in advance as possible, and cancellation fees are applied if they’re made within six hours of the scheduled appointment, or 48 hours in advance for groups of four or more. Cancellations within six hours will incur a 100 percent charge. For parties of four or more, a  50 percent cancellation  charge will incur if the reservation is cancelled within 48 hours and 100 percent within 24 hours of the appointment time.

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