Raphael Pallais

Chef Concierge

Raphael Pallais is the Chief Concierge at The Plaza Hotel in New York City. Born in Nicaragua to a French-Nicaraguan father and French mother who was the stepdaughter to famed poster artist Cassandre, Pallais’ family moved to Paris when he was 5 and settled in the 8th Arrondissement, now seat to all that is high fashion and hospitality in Paris. He has been a concierge since 1988. Prior to that, Pallais dabbled in everything from poetry to carpentry, editing magazines, and managing an antiques dealership business in New Orleans. He lives in Manhattan with his American wife, son and daughter.

  • On April 1, 2016
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    Alain Ethier is now following Raphael Pallais
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  • On September 13, 2012
    Raphael Pallais answered the question: Raphael Pallais

    What amenities are provided for business travelers at The Plaza?

    For over a century, The Plaza Hotel has been the ideal location for the who’s who of CEOs, politicians and dignitaries. Offering an all-encompassing business travel experience, The Plaza provides every necessary luxury desired by travelers, including world-class amenities, sumptuous décor, impeccable white-glove service, and the latest in in-room technology and comforts. Each guestroom and suite at The Plaza also functions as an individual in-room business center that includes wireless Internet, laptop-compatible flat-screen televisions, iPads that provide touch-screen access to personal butler and concierge assistance, and a wide range of hotel and travel services. Additional business travel features include: complimentary 24-hour business center access, 24-hour white-glove butler service for suite guests, 24-hour in-room dining, power breakfast at The Palm Court includes complimentary use of iPads and daily periodicals, coffeemakers upon request, The Palm Court Chef’s Table for business lunches, Rolls-Royce Ghost courtesy car (based on availability, 10-block radius), complimentary Internet access and local telephone calls (with Fairmont President's Club membership), Fairmont Fit provides adidas workout apparel and shoes (with Fairmont President's Club membership), suit pressing and shoe shine upon request, fitness center La Palestra, and a Clef's d'Or Concierge team to assist with restaurant reservations, tickets for events and more.

    If you have time to spare, enjoy the best that The Plaza and our surrounding area has to offer. After you close the deal, treat yourself to a treatment at the Caudalie Vinothérapie Spa with Caudalie Under an Hour. Central Park is our backyard. Join front desk agents Hugo and Bill for Running with the Guest, an early-morning run in Central Park every Tuesday and Thursday morning at 6:30 a.m. Take a walk up Madison Avenue or down Fifth Avenue for world-renowned shopping.
  • On August 8, 2012
    Raphael Pallais answered the question: Raphael Pallais

    What should I pack for a trip to New York City?

    If you are coming to New York City during the high season, expect to attend galas and other formal events or dinners. Bring elegant clothes for these events, but for the day-to-day walking that you will have to do, bring sturdy, all-weather apparel that will serve you well whether you are hurtling among the crowds in Times Square or coming back from a late dinner near your hotel in the cold of a December night. Pay special attention to the shoes you bring, as you will depend on them for a lot of the walking.
  • On August 8, 2012
    Raphael Pallais answered the question: Raphael Pallais

    Where can I go to watch sports in New York City?

    Madison Square Garden is the central venue for all sports, from boxing to hockey to basketball. It’s the world’s most famous arena, where Rocky Marciano dethroned Joe Louis and where all the big hockey games have been played.
  • On June 11, 2012
    Raphael Pallais answered the question: Raphael Pallais

    Is there a jogging route near The Plaza Hotel?

    Central Park is The Plaza Hotel's backyard, offering many options for joggers. There are three optimal places to run in Central Park:

    1. Park drives. Circling the entire park, the drives provide three long-distance routes: 6.1 miles, 5.2 miles or 1.7 miles, or shorter distances, if you cross the park at a number of scenic locations.

    2. The Reservoir. A soft surface, the Reservoir track is 1.58 miles around and offers some of the best skyline views in the park and many scenic opportunities. In spring, cherry trees alongside the track are in bloom, and in summer, the evaporating water cools the surrounding air.

    3. Bridle paths. There are three conjoined soft-surface bridle paths to choose from. The Reservoir loop, adjacent to the Reservoir, totals 1.5 miles, the North Meadow loop totals 1.1 miles and the southern spur totals 1.5 miles.
  • On June 11, 2012
    Raphael Pallais answered the question: Raphael Pallais

    Is brunch offered at The Plaza Hotel on the weekends?

    Yes, there are many options for brunch within the building. The Palm Court is the traditional location for brunch at The Plaza Hotel, while The Plaza Food Hall by Todd English offers a new option for a more modern dining experience.
  • On June 11, 2012
    Raphael Pallais answered the question: Raphael Pallais

    What kind of entertainment is offered at the bar at The Plaza Hotel?

    The Plaza Hotel was a legendary venue for musical performances throughout the 20th century, showcasing a wide variety of talent. Bob Fosse, Lesley Gore, Ethel Merman, Miles Davis, Eartha Kitt, Liza Minnelli and Duke Ellington are some of the names that have performed at The Plaza. In keeping with this tradition, every Wednesday and Thursday night, The Rose Club hosts live jazz performances by the Kat Gang Band and Lapis Luna. DJ Brian Christopher spins on Friday nights.
  • On June 11, 2012
    Raphael Pallais answered the question: Raphael Pallais

    What are the beds like at The Plaza Hotel?

    The Plaza Hotel is known for its incredibly comfortable beds — plush mattress, crisp linens and cloudy-soft pillows — so much so that our guests often remark that they are hard to get out of and that it was the best night’s sleep they’ve ever had. We’ve received such great feedback that now mattresses, pillows and linens can all be purchased to take home at The Plaza Boutique.