What is the cancellation policy at Altira Spa?

Answers from Our Experts (2)

Sometimes while traveling, even with an appointment scheduled at Forbes Travel Guide Five-Star Altira Spa, things come up — a day of sightseeing and time escapes you, a business meeting that goes way too long, a sudden flight change. Luckily, you can reschedule your spa treatment with just four hours notice; but if you reschedule or cancel within four hours of your appointment, you’ll be charged half of the cost of the service (which could just add more knots to your back). If you don’t show up at all or call to cancel, you’ll be charged the full price of the service (a definite headache inducer). So be sure to call Five-Star Altira Spa ahead (preferably four hours before your scheduled appointment) if you need to cancel or reschedule.

Nicole Kam

If something comes up last minute, such as an early flight home or a day of exploring and sightseeing that went on too long, we at Altira Spa require that you let us know immediately. If you cancel your appointment less than four hours before your scheduled time, we will charge your credit card (that you put down as a deposit) for half of the full charge of your treatment cost. If you decide not to show up at all, you will be charged the full amount of your treatment. To be safe, it’s always a good idea to keep our phone number (853-2886-8886) handy so that you don’t have to worry about any unnecessary charges to your card!

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