What is involved in Mandarin Oriental, Miami's turndown service?

Answers from Our Experts (2)

Mandarin Oriental, Miami's turndown service occurs in the late afternoon and early evening so your room will be relaxing and ready when you decide to turn in. The lights are dimmed, curtains are drawn and housekeeping turns your flat-screen television to the Mandarin Oriental's house channel, which plays soothing music. Decorative pillows are removed from the bed, and a corner of the covers will be folded down so you can slip right in. Housekeepers leave a tray on the your bed with a lint brush and laundry form, as well as an order-ahead breakfast menu. You’ll also receive a bottle of water on your nightstand so you can hydrate or take any medication before bed. Turndown service at the Forbes Travel Guide Five-Star hotel sets a tranquil atmosphere that makes it easy to drift off to sleep.

Nathalie Langgartner

During the turndown service, which is completed from 5:30 p.m. to 10:30 p.m., the room attendant refreshes the room from the full service received during the morning. The bathroom is refreshed, and any linen and toiletries used are replenished. In the bedroom, we turn the bed down and arrange the pillows, and a card is left on the pillow quoting various ways to relax (a different card for each day). Complimentary bottled waters are left on the nightstand with glasses and a card noting the weather for the next day. The remote control with the guide is also neatly arranged on the nightstand. If the guest is reading a book that's left open, we place a Mandarin bookmark inside and close it.

Mats are laid next to the bed (one per double bed and one on each side if two guests are staying in a king) for the guests to rest their feet. When getting into bed, that side says "Good Night", and when the guest awakens, the appropriate side says "Good Morning". The ice bucket is taken out and filled with ice for the guest use. Any disorganized clothing or shoes are organized and paired neatly and any items for laundry are called in for pickup. We close the drapes in to meet the sheers and the television is turned to Channel 2 for the "Moments of Delight" music.

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