One-Star Lodgings

One-Star Lodging Establishment is a clean, comfortable, and reliable, limited service establishment. Courteous service and good housekeeping, including daily maid service, are standard. Characteristics of a One-Star Hotel or Motel include:

Services Detail

• Staff is well-groomed with professional, neat and well-maintained attire.
  
• All staff encountered are pleasant and professional in their demeanor.
  
• Coffee, hot tea and breakfast pastry are available on-site (could be in-room).

Facilities Details

• Self parking area is free of debris, good condition; surfaces, curbs, paths.
• All outdoor walkways and approaches are well-maintained and cleaned.
• Outdoor awnings, signs, marquees, flags, and plantings are clean and in good condition.
• Public spaces are free of obvious hazards.
• Lobby floors, walls and ceiling are free of debris, marks and damage.
• Elevator landings, cars and doors/tracks are clean and in good condition.
• Guest room corridor floors, walls and ceilings are free of debris, marks, and damage.
• Vending and/or ice machines are located within one floor of guest room.
• Vending and/or ice areas and equipment are clean, well-lit, and well-maintained.
• All furniture, fixtures and equipment are clean, neat and well-maintained.
• Ashtrays throughout public areas are well-maintained and free of excessive debris.
• Temperature in all interior public areas are maintained in general comfort range.
• If public phonebook present, it is neat and in good condition.
• Public washrooms very hygienic and neat, with well-stocked paper and soap.
• Public washroom fixtures, walls and floors are in very good condition.
• If available, meeting rooms are well-signed so that it is easy to find and arrive at a specific room.
• If available, meeting room doors are in good condition, free of nicks and damage.
• If available, meeting room interiors are in generally good condition, including walls, floors and ceiling.
• Televisions feature cable TV (four networks plus four other channels).
• Direct dial phones with direct long distance dialing are available in each guest room.

Guest Room Detail

• Hardware and hangings (door locks, racks, artwork, etc.) are secure and in good condition.
• Carpet/floor is free of debris, stains, wear, loose threads, open seams, etc.
• Walls and ceilings are free of marks, stains and damage.
• Drapes are free of stains, damage; pull easily and hang properly.
• Furniture is free of dust, marks and damage.
• All printed material including collateral, phonebooks and stationery are neat, crisp and current.
• Drawers and shelves are clean, free of dust and debris.
• All light bulbs operate; all light fixtures and lamps are in good condition, clean.
• Mirrors and windows are free of smudges and damage throughout.
• If safe is provided, it is clean, functional and convenient.
• Room equipped with accurate, functional clock and radio/stereo.
• Color television works and is equipped with remote control, and is minimum 19".
• Ice bucket and glasses (may be molded plastic) are clean, hygienic.
• If minibar is present, it is hygienic, free of spills and damage, all products are sealed, price list present.
• If coffeemaker is present, it is hygienic, contains ample, sealed supplies and cups.
• All bedding and linens are free of debris, hairs, damage and stains.
• Room heating and air conditioning is easily controlled by guest and is quiet.
• Air is fresh and clean, no stuffiness or odors.
• Sink, tub, shower, toilet, bidet are very clean, free of hairs, stains and discoloration.
• Bathroom tile and grouting is clean, not discolored, cracked or mildewed.
• Faucets and drains operate smoothly and easily.
• Hygienic soap and shampoo is provided.
• Minimum bath linen is present: one bathmat; two each of facecloth, hand towel and bath towel.
• Towels are free of spots, stains, tears and obvious frays.
• If robes are provided, they are free of spots, stains and loose threads.

Specialized Facility Detail

• Pool/beach furniture is clean, hygienic and well-maintained.
• Pool deck or beach/sand is clean and free of excessive debris.
• Pool deck and tiling are in good condition, free of excessive damage or wear.
• Pool water is clean, free of debris and free of notable odors.
• Pool fittings and equipment (ladders, dive boards) are secure and in good condition.
• Tennis court surfaces are in good condition, free of damage and well-marked.
• Tennis courts and surrounding areas are clean and free of debris.
• Fixtures, nets, lights, fences are well-maintained and good condition.
• Pro shop/clubhouse interior are clean and well-maintained; displays and counters neat and tidy.
• Pro shop/clubhouse and surrounding areas are clean with well-maintained appearance.
• Golf carts are clean, well-organized and maintained.
• Rental equipment is clean and good condition, including bags.
• Floors throughout the casino are well-maintained and free of excessive debris.
• Air circulation in casino is adequate, not stuffy or smoky.
• Slot banks are free of excessive debris, soiled glassware and soiled ashtrays.
• Slot chairs are in good condition, clean and free of rips and stains.
• Cashier and change booths are tidy, well-organized and well-signed.
• Table game tops are well-maintained, free of damage and wear.

For information on the Two-Star criteria see the next section.