Two-Star Lodgings

Two-Star Lodging Establishment provides clean, comfortable and reliable accommodations along with expanded amenities and services, such as a full-service restaurant on-site. Guests at a Two-Star Hotel, Resort or Inn can expect to find all of the qualities for a One-Star Hotel, or Resort plus the following characteristics:

Services Detail

• Front desk staff are articulate, smile and make eye contact.
• Staff is attired in well-fitting, consistent uniforms.
• Baggage assistance is available on request.
• The front desk is staffed twenty-four hours.
• Restaurant on-site serving three meals daily.
• If Inn, twenty-four hour guest service available on-call

Facilities Detail

• Lobby provides a comfortable seating area.
• Notices are professional, matching décor, not "homemade".
• Vending and/or ice machines are located on each guest floor.
• Service doors are clean, free of marks and damage, and closed.
• Public phones are convenient, clean and well-maintained.
• Guest rooms equipped with data ports (guest can connect laptop to the Internet).
• A variety of different sized and appointed rooms available in hotel.

Guest Room Detail

• Guest room door and frame free of marks, scratches and scuffs.
• Comfortable seating for two people (other than bed).
• Guest service directory, pad and pen/pencil present and conveniently placed.
• Enclosed closets (means closets must have doors).
• There are a minimum six non-captive hangers.
• There are three spacious drawers or enclosed shelves (inside closet).
• A Luggage rack or bench provided; and adequate space to leave suitcase.
• Extra clean and hygienic blanket and pillow provided in room.
• Lighting throughout the room is adequate.
• The room can be fully darkened.
• Full-length mirror present in room.
• A hairdryer present in room, clean and functional.
• Hygienic soap, shampoo and two other bath amenities are provided.

Specialized Facility Detail

• Guest can pick up e-mail and access the Internet from a Business Center workstation.
• Business Center working areas are clean, tidy and professional.
• Comfortable office-style chairs at the Business Center guest workstations.
• All fitness, treatment and relaxation areas are hygienic, neatly organized and maintained.
• Spa reception area is well-defined, neat and professional.
• Fitness equipment is clean, in very good condition, conveniently laid out.
• Fitness/workout area is well-ventilated, with comfortable temperature.
• Sound system or television provided in fitness/workout areas.
• Towels are provided in locker and fitness areas.
• Grooming area equipped with hairdryers; soap and shampoo conveniently placed.
• All amenities are neatly and professionally presented; very hygienic.
• Locker room, showers, sauna and hot tub extremely clean, hygienic appearance.

For information on the Three-Star criteria see the next section.