Four-Star Lodgings

Four-Star Lodging Establishment indicates an outstanding hotel providing the guest with a luxury experience in a distinctive setting, including expanded amenities and exceptional service. Guests at a Four-Star Hotel, Resort or Inn can expect to find all of the qualities for a Three-Star Hotel, Resort or Inn plus the following characteristics:

Services Detail

• Written confirmation is automatic or offered, either by mail, fax or e-mail.
• Guests name is used effectively, but discreetly, as a signal of recognition.
• The time from arriving at the reception area until registration is complete does not exceed five minutes (includes queuing).
• Bed is plush and inviting with oversized or numerous pillows.
• Bedcovers are elegant and stylish and with linens of exceptional quality and comfort.
• All written information is provided on good quality paper or pads, custom-printed or logoed.
• Bathroom presentation and placement of amenities and linens is thoughtful, careful, and elegant.
• Fresh ice is provided during evening service or at another time during the day.
• Turndown service is automatically provided.
• During turndown service, guest clothing is neatly handled and guest toiletries are neatly arranged and displayed on a cloth or shelf.
• Room service is delivered within 30 minutes.
• Room service order is delivered within five minutes of quoted time.
• One hour pressing is available.
• If resort, two hour pressing available
• Same day laundry and dry cleaning is available seven days/week.
• Wake-up call is personalized with guest's name and time of day.
• Wake-up call is delivered within two minutes of requested time.
• Special service desk identified as concierge/guest service is situated apart from reception/front desk.
• If Inn, Workstation where guest can access Internet (may be "borrowed" office) is available.
• If spa services are present, treatments are begun and ended on schedule, within five minutes of expected or booked time.
• If spa services are present, during treatment, therapist appears to be genuinely expert, moving seamlessly through the treatment as described and expected.
• If casino services are present, when playing slots for more than 20 minutes, drink service is offered.
• If casino services are present, when playing a table game for more than 15 minutes, drink service is offered.

Facilities Detail

• Lobby areas feature elegant live plants and/or fresh floral displays.
• A dedicated and secure luggage storage area is available.
• Public phones are equipped with seats, privacy panels and pad/pens.
• Public washrooms are furnished with upgraded materials and appointments/luxurious design.
• Televisions feature premium cable TV (two movie channels, two all-news, two financial).
• Guest room telephones have two lines.

Guest Room Detail

• Selection of at least 10 hangers including a variety of bars, clips and padded.
• In-room safe is present.
• If Inn, in-room safe is present or readily accessible on-site.
• If minibar is present, it is non auto-charge, and premium products are attractively displayed.
• Bed is triple sheeted or features washable duvets.
• Live plants are present in guest rooms.
• Shaving/makeup, lighted magnifying mirror is present.

Specialized Facility Detail

• Fitness equipment is available with personal headphones/televisions.
• Current newspapers and national-title magazines are provided in fitness and locker areas.
• If spa, treatment rooms are equipped with individually controlled temperature and sound systems.

For information on the Five-Star criteria see the next section.