Five-Star Lodgings

Five-Star Lodging Establishment has consistently superlative service and expanded amenities in a luxurious, distinctive environment, making this establishment one of the best in the country. Guests at a Five-Star Hotel, Resort or Inn can expect to find all of the qualities for a Four-Star Hotel, Resort or Inn plus the following characteristics:

Services Detail

  • Staff is extremely well spoken, polite and clear, avoids slang and phrase-fragments.
  • Staff is extremely well informed about requirements within their department.
  • Overall service is flawless from initial reservation call to departure service.
  • Choice of at least two complimentary newspapers is distributed.
  • Twenty-four hour room service is available, including hot food.
  • Any work undertaken by the staff is handled with complete professionalism, as would be expected by professional secretaries; and returned to guests neatly, in folders or envelopes.
  • If Inn, choice of at least two complimentary newspapers are offered on-site.
  • If Inn, a restaurant on-site, serving full breakfast and dinner is available.
  • If pool service is available, guests are proactively greeted and escorted to their chairs, and set-up assistance is provided or offered.
  • If pool service is available, during a 90 minute period and in warm conditions, some sort of complimentary refreshment is offered (for example, mineral water, fresh fruit, water spritz).

Facilities Detail

  • Public washrooms feature well-maintained cloth towels, fresh plants or flowers.

Guest Room Detail

  • Each guest room has three phones, including one in the bathroom.
  • CD player/stereo is present and functional.
  • Ice bucket and glasses are high quality (glass, metal, stone etc.), with tongs which are clean and hygienic.
  • Fresh flowers are present in guest rooms.
  • Separate shower and tub are present in bathroom.

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