What is the deposit policy at The Spa at Pelican Hill?

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While there is no deposit required to book an appointment at The Spa at Pelican Hill, you’ll be asked for a credit card number to hold your reservation. If you’re unable to make the scheduled appointment, you must cancel at least four hours prior to your appointment to avoid cancellation fees. If you cancel within the four-hour period, you’ll be charged 50 percent of the treatment fee. If you don’t show up for your appointment, you’ll be charged 100 percent of the treatment cost. To pay for spa services, the Five-Star spa accepts all major credit cards, traveler’s checks, or your services can be billed to your room if you’re staying at The Resort at Pelican Hill.

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