What is the cancellation policy at Sense Spa, CordeValle?

Answers from Our Experts (1)

Sense Spa, CordeValle asks that you notify the staff of a cancellation at least 24 hours before your appointment to avoid being charged in full. You may luck out if the Forbes Travel Guide Four-Star spa is able to rebook your appointment time with another guest, in which case the cancellation fee will be waived. If you need to change your appointment time, a rescheduling fee of $45 is applied to treatments changed within the 24-hour period. No-shows are charged the full treatment rate.

When you do make it to the luxury spa, be sure to arrive at least 30 minutes prior to your appointment so you can enjoy the resort’s fabulous heated outdoor pool and the spa’s luxurious amenities. You’ll be given a robe and slippers on arrival, and inside the locker rooms you’ll find a therapeutic whirlpool and steam room infused with fragrant essential oils.

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