Answers from Our Experts (1)
The Spa at Mandarin Oriental, Singapore is small, with just six treatment rooms, so the cancellation policy does include penalties if you’re a no-show or fail to cancel ahead of time. If you give more than 24 hours’ notice, you won’t be charged any fees, but if you cancel within 24 hours, you’ll have to pay for half your treatment. If you cancel within 12 hours or don’t show, you’ll have to pay for the entire treatment you missed. You’ll want to avoid those fees, especially if you’ve booked a luxe couples’ treatment like the Oriental Escape for Two, which costs S$1,380 (or about US$1,090). Even basic massages cost S$270 (about US$213) at the Forbes Travel Guide Five-Star spa, so be sure to call ahead with your cancellation.