What does Michael Lomonaco look for in a hotel?
Really, for me it starts at that front door. The service should be attentive and caring and anticipatory. When you go to a great hotel, there’s something authentic about the curbside greeting — that’s where it really starts. The last time we went to London, someone picked up our luggage and walked away with it. St Martins Lane could not have been more accommodating — I think those are the elements. It’s not a secret service; it’s really caring and the kind of service that makes me feel they understand what it’s like to be a traveler.