What does Michael Voltaggio think makes a successful restaurant?

Lately, because of technology, the Internet, social media and all that stuff, I feel like you can pretty much experience a restaurant before you even go to it. So the only element of surprise that’s really left anymore is how good the food tastes and how well people feel they were taken care of.

You can see the dish and you can read the menu. You can see the inside of a restaurant. You can pretty much experience the whole thing. So the only moment that we get to connect with [people] is when they put something in their mouth and it just tastes delicious, and if they feel like we were genuinely there to take care of them. It’s still in the taste of the food and the service.

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