What makes a successful restaurant to Spike Mendelsohn?

The food has to be delicious. People have to want to come back in and crave it, want it. Hospitality — we call it the “goodness gracious effect.” The goodness being the food and the gracious being our employees and our service. Also, really good, smart people in the upstairs office crunching numbers, micromanaging all the business affairs. Good team, good managers, I think that’s what equates to a good business. Celebrity chef helps sometimes.

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