What does Tony Mantuano think makes a successful restaurant?
I think you have to have great food. But without a doubt, the reason that people return to restaurants is because of how they were treated, and hospitality is number one. From the first moment, whether you are calling the restaurant and making a reservation that way, it has to be unforgettable. You have to feel like the person on the phone really wants to welcome you into the restaurant. If you are making your reservation online, when you show up for your reservation, the moment you walk into the front door, it should be, “We’re so happy to see you.” Everything you can know about a guest is what will make that guest return and make them feel appreciated. And when I talk to guests and they tell me how well they’ve been treated or that their captain remembered something or did some little extra stuff, I know that person will return.