Careers
Forbes Travel Guide is seeking exceptional candidates to join our global team.
To apply for an open position, email your cover letter and resume to careers@forbestravelguide.com, unless otherwise noted in the listing. Please include the job title in the subject line of the email.
Senior Salesforce Administrator
Forbes Travel Guide is
seeking a Senior Salesforce Administrator to oversee and manage our Salesforce
instance. We are looking for someone with a deep understanding of the
Salesforce platform, who can grasp both our current setup and our business
objectives, in order to quickly identify areas of improvement. This
person will serve as the primary administrator for design, configuration,
functionality and end-user support of our Salesforce instance. The individual
will be responsible for optimizing and customizing Salesforce as needed to
promote growth and development, as well as handle all day-to-day administrative
functions to ensure smooth operation across the company. The successful
candidate must have the ability to solve problems, and act as a Salesforce
"guru" to all those who use it.
The ideal candidate will
be happy liaising with stakeholders at all levels, with the ability to
translate technical information into layman’s terms, clearly explaining design
options and their potential impact. Our Salesforce user experience is of great
importance to us, therefore the Senior Salesforce Administrator should enjoy
all aspects of user management including support tickets, training, and
designing solutions with user satisfaction as a priority.
The successful candidate
will have a record of success in improving processes and adoption across a
broad range of use cases, as well as ensuring efficient use of the platform and
related applications. The role requires
excellent cross-functional communication skills, detailed planning and timely
execution, and is ideal for someone who is passionate about the use of data and
technology to achieve positive business outcomes and transformational change.
DEPARTMENTOperations
LOCATIONremote in U.S.
TYPEFull time
EXPERIENCE LEVEL5 years or more
BENEFITS401K, dental, health
Responsibilities
Day-to-Day Maintenance and Platform Enhancements- Own management of the
Forbes Travel Guide Salesforce instance, serving as an internal resource for
requirements definition through configuration, deployment and training to
promote adoption of all departments interacting with Salesforce.
- Engage with business
stakeholders to gather and analyze requirements and propose solutions that
leverage Salesforce functionality. Translate approved solutions into actionable
deliverables, ensuring high levels of quality, accuracy, and process
consistency.
- Identify production risks
and areas for improvement; prioritize, design and facilitate successful
implementation and adoption of new processes.
- Manage the integration of
applications connected to Salesforce.com, including but not limited to Forbes
Travel Guide proprietary Partner Site, Conga, Zapier, Mailchimp, others. Make
suggestions on additional applications to better improve Salesforce workflow.
- Manage incoming support
requests from front-line users; including daily administrative/maintenance
requests and larger analytical projects.
- Manage change requests,
clarify requirements, perform critical system updates, configure new features
and enhancements, and manage reporting, data hygiene, and
deliverables/documentation.
- Customize, configure and
maintain, including (but not limited to):
data model and standard/custom objects, automation, Workflow, Process
Builder, Flow, assignment rules, approval processes, formulas, data validation
rules, triggers, record types, fields, page layouts, dynamic layouts, apps,
actions, custom settings, mobile administration, approval processes, installed
packages, etc. within Salesforce.com.
- All aspects of user and
license management including new user setup/deactivation, forecasting license
needs, roles, profiles, permissions, public groups, OWD, sharing rules,
security.
- Establish and implement
change control and best practices with regards to system maintenance,
configuration, development, testing, sandbox usage, data integrity, etc.
- Evaluate, scope, execute
updates and enhancements within expected timeframe.
- Develop and implement
training for end-users; ensure goals for system usage are clearly defined and
reported regularly.
Data Integrity & Analytics
- Assist in creating and distributing dashboards
and reports based on leadership’s needs, targets, and goal metrics
- Collaborate with internal teams to ensure data
integrity; utilize duplicate and matching rule tools in Salesforce to prevent
and manage duplicates
- Manage data imports,
database de-duping and clean-up
- Data mapping and utilization of native
Salesforce tools and/or ETL or IPaaS tools to perform data migration
Skills Required
- Strong Salesforce product knowledge and at least 5+ years’ of Salesforce Administration hands-on experience with [Sales Cloud or your Salesforce product]
- Certified Salesforce Administrator (Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder a plus)
- Demonstrated track record
of exercising independent judgment on small and medium-sized projects and/or
leading key components of larger projects
- Identify and gather requirements,
translating into best practice, scalable solutions with a focus on exceptional
user experience
- Team player with strong
interpersonal skills and ability to take a leadership role when necessary.
- Create a platform roadmap
and define priorities, liaising with stakeholders
- Own the communication of
any platform changes to end users and stakeholders
- Data management to
improve Salesforce data quality, implementing rules and automation as needed
- Proactive system
maintenance including Security Reviews, Release Updates, Health Check, and
Optimizer
- New user and ongoing user
training and technical documentation
- Excellent oral and
written communications skills
- Creative and analytical thinker with strong end to end
problem-solving skills
- Demonstrates continued personal/professional
development
Manager, Service & Quality Development
Forbes Travel Guide seeks a Manager, Service & Quality Development. This individual will have a successful luxury hospitality background with some facilitation, presenting and/or training experience alongside demonstrated strengths in relationship building, organization and attention to detail in the luxury market. Duties for this position include:
- Delivery of training both in person and online (75%)
- Edit, proofread, write and collaborate on custom standards projects and products (20%)
- Enhance and create additional Forbes Travel Guide Learning & Development verticals products and content (5%)
- Assist with client management and product communications
- Maintain and organize Service & Quality division resources and materials
This role will also assist with developing programs for clients, as well as continued enhancement of Learning & Development offerings, such as pre- or post-opening resources.
DEPARTMENTLearning & Development
LOCATIONRemote
TYPEFull time
EXPERIENCE LEVEL5-7 years
Responsibilities
- Classroom training to groups within each client property to represent and interpret the Forbes Travel Guide standards for hotel, spa and restaurant ratings and/or adapted service focus material to verticals within the service and hospitality industry
- Ongoing communication both internally and externally as necessary for training preparations. Work with the client to determine agenda, recommended attendance and overall logistical planning
- Facilitate training classes with sensitivity to group dynamics and Star Rating level to create a positive and motivating learning environment and/or can adapt the material to vertical clients’ needs
- Follow-up consultation with the client to determine future needs regarding trainings or evaluations or Service & Quality products
- Follow-up summaries provided via email to SVP of Learning & Development
- Manage administrative tasks related to the job, including expense reporting
- Clearly articulate Forbes Travel Guide standards and evaluation process
- Assist with evaluations for all Forbes Travel Guide contracted clients, if needed, inclusive of in-person/telephone post-evaluation debriefs
- Travel required
Skills Required
- Has extensive background and knowledge of guest expectations within the hospitality industry
- Possess pre-opening hotel and other vertical experience
- Substantial travel experience at the luxury level
- Strong organizational skills; effective at multi-tasking and working as both an individual and as a team
- Proactive, insightful, independent thinker, highly efficient and possesses a refined attention to detail
- Flexible and can easily adapt to changing priorities on notice
- Outstanding written and verbal communication skills
- Strong and confident presentation style
- Extremely proactive, mature and self-motivated
- Possess a high degree of confidentiality and discretion
- Considerable working knowledge of FTG standards and Star-Rated properties
- Act as a representative and ambassador of FTG at all times
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
Independent Contractor Evaluator (China/Macau)
Forbes Travel Guide seeks a mainland China- or Macau-based independent contractor incognito evaluator to work on its annual Star Ratings and client evaluations. Forbes Travel Guide's professional team of evaluators travels the world to assess hotels, restaurants and spas based on 900 objective standards that determine our coveted annual Star Ratings and provide feedback to industry clients on a regular basis.
The person in this role will be responsible for gathering all information required to conduct and complete reports for assigned evaluations. The independent contractor is compensated per evaluation executed. Though the ideal candidate will be based in mainland China or Macau, and the position involves extensive travel.
Candidates for the evaluator position cannot maintain a concurrent role in the hospitality industry or one with a direct conflict of interest while working with Forbes Travel Guide.
DEPARTMENTEvaluation Operations
LOCATIONBased in mainland China or Macau; remote work
TYPEIndependent contractor
EXPERIENCE LEVEL5-7 years
Responsibilities
- Execute unannounced incognito evaluations by objectively answering pre-determined standards and submitting report to home office; writing style of reports is straightforward, factual.
- Manage travel itinerary based on assignment; complete evaluations in cost-effective manner, following departmental policies and procedures.
- Maintain meticulous notes regarding property and logistics to assist evaluation planning department in future execution.
- Communicate effectively with colleagues and home office to ensure timely and accurate reporting; regular communication required with U.S.-based headquarters and fellow team members.
- Position requires consumption of food and drink as required for evaluation purposes.
- When assigned, conduct post-evaluation debrief discussing high-level strengths and areas of opportunity with client leadership. Evaluators must be able to articulate their experience and maintain a strong understanding of Forbes Travel Guide standards.
- Maintain a professional and appropriate demeanor on behalf of Forbes Travel Guide.
- Weekend/weekday and international/domestic travel required.
Skills Required
- Hospitality experience (luxury hospitality experience preferred)
- Strong writing skills required; experience or familiarity with luxury travel and writing about travel, spa, food, wine, style or design preferred
- Low profile; preferred candidates do not have prominent social media personalities or an online presence connecting them to the industry, including bylines. Chosen candidates will be required to maintain a low profile and possibly reduce their online footprint.
- Ability to multitask and handle significant daily deadlines
- Extremely organized, mature, self-motivated and independent worker
- Detail orientated with a strong ability to keep meticulous records and prepare accurate reports both manually and through electronic channels
- Well-travelled globally, experience traveling independently
- Strong communication skills
- Exceptional English-speaking and -writing abilities; knowledge of Mandarin and/or Cantonese preferred
- Technologically proficient
- Experience with Forbes Travel Guide standards and reports a plus
- Evaluator must be near a major airport for cost-conscious, flexible travel
Independent Contractor Evaluator (Singapore)
Forbes Travel Guide seeks a Singapore-based independent contractor incognito evaluator to work on its annual Star Ratings and client evaluations. Forbes Travel Guide's professional team of evaluators travels the world to assess hotels, restaurants and spas based on 900 objective standards that determine our coveted annual Star Ratings and provide feedback to industry clients on a regular basis.
The person in this role will be responsible for gathering all information required to conduct and complete reports for assigned evaluations. The independent contractor is compensated per evaluation executed. Though the ideal candidate will be based in Singapore, the independent contractor position involves extensive worldwide travel. Proximity to a major international airport is necessary.
Candidates for the evaluator position cannot maintain a concurrent role in the hospitality industry or one with a direct conflict of interest while working with Forbes Travel Guide.
DEPARTMENTEvaluation Operations
LOCATIONBased in Singapore; remote work
TYPEIndependent contractor
EXPERIENCE LEVEL5-7 years
Responsibilities
- Execute unannounced incognito evaluations by objectively answering pre-determined standards and submitting report to home office; writing style of reports is straightforward, factual.
- Manage travel itinerary based on assignment; complete evaluations in cost-effective manner, following departmental policies and procedures.
- Maintain meticulous notes regarding property and logistics to assist evaluation planning department in future execution.
- Communicate effectively with colleagues and home office to ensure timely and accurate reporting; regular communication required with U.S.-based headquarters and fellow team members.
- Requires consumption of food and drink as required for evaluation purposes.
- When assigned, conduct post-evaluation debrief discussing high-level strengths and areas of opportunity with client leadership. Evaluators must be able to articulate their experience and maintain a strong understanding of Forbes Travel Guide standards.
- Maintain a professional and appropriate demeanor on behalf of Forbes Travel Guide.
- Weekend/weekday and international/domestic travel required.
Executive Trainer (U.S.)
The Executive Trainer is a dynamic individual
who combines a successful and in‐depth training background with demonstrated strengths in hospitality,
public speaking, relationship building and delivery of an exceptional learning
and development product for Forbes Travel Guide. This role requires executing
contracted hotel, restaurant and spa training to properties around the globe; a
considerable working knowledge of Forbes Travel Guide standards and Star‐Rated properties; acting as a representative
and ambassador of Forbes Travel Guide at all times; and enhancing and creating
additional resources for the Learning and Development training library. The
Executive Trainer will also assist with creating programs for clients, as well as continued enhancement of Learning and Development
offerings.
DEPARTMENTTraining
LOCATIONBased in the U.S. near a major airport
TYPEFull time
EXPERIENCE LEVEL7 years or more
BENEFITS401K, dental, health
Responsibilities
- Perform a defined number of hotel, restaurant and spa
training sessions to hospitality clients around the globe
- Conduct classroom training to departmental groups
within each client property to represent and interpret the Forbes Travel
Guide standards for hotel, spa and restaurant ratings
- Communicate both internally and externally as necessary
for training preparations; work with the client to determine agenda,
recommended attendance and overall logistical planning
- Facilitate training classes with sensitivity to group
dynamics and current star-rating level to create a positive and motivating
learning environment
- Do follow‐up consultation with the client to determine future needs
in regards to trainings or evaluations; provide integral support in
retaining and obtaining future business
- Complete follow‐up summaries provided via email to VP of Learning and
Development
- Perform unannounced inspections of Forbes Travel Guide
Four‐
and Five‐Star
properties as needed
Independent Contractor Evaluator (United States)
Forbes Travel Guide seeks a U.S.-based independent contractor incognito evaluator to work on its annual Star Ratings and client evaluations. Forbes Travel Guide's professional team of evaluators travels the world to assess hotels, restaurants and spas based on 900 objective standards that determine our coveted annual Star Ratings and provides feedback to industry clients on a regular basis.
This position will be responsible for gathering all information required to conduct and complete reports for assigned evaluations. The independent contractor is compensated per evaluation executed. Though the ideal candidate will be based in the United States, the independent contractor position involves extensive worldwide travel. Proximity to a major international airport is necessary.
Candidates for the evaluator position cannot maintain a concurrent role in the hospitality industry or one with a direct conflict of interest while working with Forbes Travel Guide.
DEPARTMENTEvaluation Operations
LOCATIONBased in United States; remote work
TYPEIndependent contractor
EXPERIENCE LEVEL5-7 years
Responsibilities
- Execute unannounced incognito evaluations by objectively answering pre-determined standards and submitting report to home office; writing style of reports is straightforward, factual
- Manage travel itinerary based on assignment; complete evaluations in cost-effective manner, following departmental policies and procedures
- Maintain meticulous notes regarding property and logistics to assist evaluation planning department in future execution
- Communicate effectively with colleagues and home office to ensure timely and accurate reporting; regular communication required with U.S.-based headquarters and fellow team members
- Position requires consumption of food and drink as required for evaluation purposes
- When assigned, conduct post-evaluation debrief discussing high-level strengths and areas of opportunity with client leadership. Evaluators must be able to articulate their experience and maintain a strong understanding of Forbes Travel Guide standards.
- Maintain a professional and appropriate demeanor on behalf of Forbes Travel Guide
- Flexible availability. Weekend/weekday; international travel required.
Skills Required
- Hospitality experience (luxury hospitality experience preferred)
- Strong writing skills required; experience or familiarity with luxury travel and writing about travel, spa, food, wine, style or design preferred
- Low profile; preferred candidates do not have prominent social media personalities or an online presence connecting them to the industry, including bylines. Chosen candidates will be required to maintain a low profile and possibly reduce their online profiles.
- Ability to multitask and handle significant daily deadlines
- Extremely organized, mature, self-motivated and independent worker
- Detail orientated with a strong ability to keep meticulous records and prepare accurate reports both manually and through electronic channels
- Well-travelled globally, experience traveling independently
- Strong communication skills
- Exceptional English language writing abilities; knowledge of additional language(s) a plus
- Technologically proficient
- Experience with Forbes Travel Guide standards and reports a plus
- Evaluator must be located near major airport for cost-conscious, flexible travel
Independent Contractor Evaluator (Japan)
Forbes Travel Guide seeks a Japan-based independent contractor incognito evaluator to work on its annual Star Ratings and client evaluations. Forbes Travel Guide's professional team of evaluators travels the world to assess hotels, restaurants and spas based on 900 objective standards that determine our coveted annual Star Ratings and provide feedback to industry clients on a regular basis.
The person in this role will be responsible for gathering all information required to conduct and complete reports for assigned evaluations. The independent contractor is compensated per evaluation executed. Though the ideal candidate will be based in Japan, the independent contractor position involves extensive travel.
Candidates for the evaluator position cannot maintain a concurrent role in the hospitality industry or one with a direct conflict of interest while working with Forbes Travel Guide.
DEPARTMENTEvaluation Operations
LOCATIONJapan based; remote work
TYPEIndependent contractor
EXPERIENCE LEVEL5-7 years
Responsibilities
- Execute unannounced incognito evaluations by objectively answering pre-determined standards and submitting report to home office; writing style of reports is straightforward, factual.
- Manage travel itinerary based on assignment; complete evaluations in cost-effective manner, following departmental policies and procedures.
- Maintain meticulous notes regarding property and logistics to assist evaluation planning department in future execution.
- Communicate effectively with colleagues and home office to ensure timely and accurate reporting; regular communication required with U.S.-based headquarters and fellow team members.
- Position requires consumption of food and drink as required for evaluation purposes.
- When assigned, conduct post-evaluation debrief discussing high-level strengths and areas of opportunity with client leadership. Evaluator must be able to articulate the experience and maintain a strong understanding of Forbes Travel Guide standards.
- Maintain a professional and appropriate demeanor on behalf of Forbes Travel Guide.
- Weekend/weekday; international/domestic travel required.
Skills Required
- Hospitality experience (luxury hospitality experience preferred).
- Strong writing skills required; experience or familiarity with luxury travel and writing about travel, spa, food, wine, style or design preferred.
- Low profile; preferred candidates do not have prominent social media personalities or an online presence connecting them to the industry, including bylines. Chosen candidates will be required to maintain a low profile and possibly reduce their online profiles.
- Ability to multitask and handle significant daily deadlines.
- Extremely organized, mature, self-motivated and independent worker.
- Detail orientated with a strong ability to keep meticulous records and prepare accurate reports both manually and through electronic channels.
- Well-traveled globally, experience traveling independently.
- Strong communication skills.
- Exceptional English-speaking/writing abilities; knowledge of Japanese preferred.
- Technologically proficient.
- Experience with Forbes Travel Guide standards and reports a plus.
- Evaluator must be located near major airport for cost-conscious, flexible travel.
Staff Accountant
Forbes Travel Guide, an international hospitality ratings
company, is seeking a staff accountant to assist with the daily
functions in accounts receivable and processing of travel and
entertainment expenses. The successful candidate will work thoughtfully
with an excellent attention to detail, quality communications and
efficiently in a remote work environment.
DEPARTMENTFinance
LOCATIONRemote/Atlanta
TYPEFull time
Responsibilities
- T&E Expense Review: Review and process travel and
entertainment expenses in Expensify (expense management software) for
domestic and international employees. Ensure the claims for
reimbursement are within company guidelines and correctly
submitted/allocated to correct categories and cost codes.
- Invoicing: Generate customer invoices in an accurate and timely manner in our accounting system, Microsoft Business Central.
- Accounts Receivable: Issue monthly statements and contact customers for past-due collections.
- Other: Assist with other accounting projects as needed.
Skills Required
- Bachelor’s degree in accounting or equative work experience
- Highly proficient with MS Office/Excel
- Experience with Microsoft Business Central and Expensify is a plus
