Responsible Hospitality

VERIFIED™ Responsible Hospitality provides luxury hotels and their restaurants and spas with clearly defined best practices to protect the environment and support the wellbeing of employees, guests and the community — without compromising guest experience.

Designed in collaboration with highly respected hotelier Hervé Houdré, a leader in sustainability, this program creates a global standard for the world’s finest hotels and a trusted third-party verification to share with guests and travel advisors.

VERIFIED Responsible Hospitality provides a turnkey framework for your hotel so that you can focus on serving your guests.

  • Mobile-friendly chatbot platform — nothing to install, just log in and get started
  • Confirms the protocols you already have in place and provides guidance on best practices
  • Management dashboard monitors compliance across key operational areas

Sustainability Consulting

Our sustainability experts consult on initiatives and strategies to help hotels cultivate a luxury service culture that champions sustainability.

Kathleen Price, manager, Service & Quality Development

During her tenure at Forbes Travel Guide, Kathleen Price has completed nearly 300 evaluations as an inspector of luxury hotels, restaurants and spas in 14 countries.

In her current role, she offers training to hotels seeking to gain a better understanding of FTG’s sustainability standards and Responsible Hospitality verification. She is International Society of Sustainability Professionals (ISSP)-trained and is available to advise hotels on how to incorporate sustainability policies.

Hervé Houdré, Founder, H2 Sustainability Consulting

As a pioneer of sustainable hospitality, Hervé Houdré brings with him over 20 years of operational knowledge of implementing environmentally friendly and socially responsible practices at top luxury hotels around the world.

Houdré provides consulting services and offers in-depth guidance to hotels just getting started on their sustainability journey to properties seeking to enhance their existing sustainability initiatives.

Earn your badge by completing the annual Responsible Hospitality verification program.

VERIFIED™ Responsible Hospitality addresses waste-management, energy efficiency, resource-conservation and best practices across:

  • Front office
  • Rooms
  • Food & Beverage
  • Fitness Center & Spa

With additional guidance on community, health security, and vendor selection.