What is the cancellation policy at The Spa at Ballantyne?

Answers from Our Experts (1)

The Spa at Ballantyne asks that you notify staff of cancellations a minimum of 24 hours before your appointment to avoid being charged in full for your missed treatment. Spa packages require 48 hours' advance notice to avoid the fee. When scheduling your appointment, be sure to give yourself enough time to arrive at least 30 minutes in advance; after all, the luxury Charlotte spa has excellent amenities aside from the treatments, including a relaxation lounge, steam room, sauna and indoor and outdoor pools.

Treatments at The Spa at Ballantyne are based on the Native American philosophy of four elements: Earth, air, water and fire. The Forbes Travel Guide Four-Star spa’s signature hot stone massage, for example, combines earth and fire elements. Massage offers the grounding benefits of the earth, while the warm river rock stones use fire to melt tense muscles and leave your body relaxed and revitalized.

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