Jerry, as he is known by most in the business, is a visionary recognized for his trademark innovation and his extensive network of contacts in tourism, hospitality, entertainment and business, cultivated during his four decades as a manager and executive in the hospitality and entertainment industries. During his storied career, Inzerillo has developed some of the world's most famous and successful lifestyle brands in tourism and entertainment. His leadership has been instrumental in the successful globalization of Forbes Travel Guide as well as in the conceptualization and operations of breakthrough hotel properties, such as Atlantis, One&Only Resorts, Ian Schrager Hotels, Four Seasons and Hilton Hotels.

Related: Watch CEO Jerry Inzerillo's 2017 TEDx Talk

As CEO of Forbes Travel Guide since May 2014, Inzerillo has successfully led the company from its North American origins to the most trusted and respected recognition of service excellence worldwide. Forbes Travel Guide evaluates more than 2,000 of the world's finest properties.

From 2012 to 2014, Inzerillo served as the president and CEO of IMG Artists, the global leader in artist management, performing arts and lifestyle events planning. At IMG Artists, Inzerillo directed global strategies for the company's music, events, festivals, government consulting and artist and facility management businesses. IMG Artists manages the careers of more than 500 artists and produces 2,500 musical and lifestyle events annually.

Before coming to IMG Artists, Inzerillo was president of Kerzner Entertainment Group, where he served from 1991 to 2011. While there, he was responsible for raising the visibility of the company and the profile of its properties in the Bahamas, Dubai, the Indian Ocean, Mexico, Morocco, Africa, Mauritius and Maldives, as well as conceptualizing and positioning its One&Only Resorts brand. Inzerillo oversaw the production and launch of several legendary properties, including the opening of the billion-dollar Phase III of Atlantis in the Bahamas in May of 2007 and the $1.5 billion Atlantis-Dubai on Palm Island in 2008, which received worldwide media coverage and was featured on the cover of Newsweek.

From 1991 to 1996, Inzerillo served as chief operating officer of Sun City, the unique South African resort complex built by Sol Kerzner. In 1987, he was the founding president and chief executive officer of Morgans Hotel Group, which was later rebranded as Ian Schrager Hotels. While there, he conceptualized, opened and positioned such avant-garde properties as Morgans, Royalton and Paramount in New York; the historic Delano in Miami Beach; and Mondrian in Los Angeles.

Inzerillo resides in New York City with his wife, former CNN news anchor Prudence Solomon, and their daughter, Helena Zakade, who was named by her godfather, Nelson Mandela.

Ratings
As Forbes Travel Guide's Senior Vice President of Ratings, Amanda Frasier oversees the coordination of the global evaluation schedule and subsequent data analysis for all incognito ratings evaluations. Frasier serves as chairman of the Forbes Travel Guide Standards Advisory Committee and oversees the continual refinement of Forbes Travel Guide's service and facility standards. She plays a key role in all international expansion efforts and has also spearheaded the execution of past new market launch projects, including London and Shanghai.

Prior to this role, Frasier was the director of Executive Training for Forbes Travel Guide's consulting division and served as an inspector. Before working for Forbes Travel Guide, she spent 13 years in hospitality operations. The Solihull College hospitality graduate was born and raised in London and now resides in Atlanta.

PARTNER SERVICES
  • Yona He Poda

  • Senior Vice President, Partner Services - Asia Pacific

Peter Kressaty oversees the Global Partner Services Team at Forbes Travel Guide, a culmination of 25 years of extensive experience in hospitality. He began his career with Hyatt Hotels Corporation in various capacities, including sales, marketing, operations and hotel development. He rose quickly through the ranks at iconic and well-respected institutions, serving as General Manager of The Lowell in New York, Clubhouse Manager of The Yale Club of New York City, Senior Vice President of Carino Hotels and Regional Director of The Preferred Hotel Group.

Kressaty remains very involved with his Alma Mater, Fairleigh Dickinson (New Jersey), as well as Wroxton College (England), serving as the Global Fund Raising Chair on its Advisory Committee for eight consecutive years. His experience at Wroxton ignited his desire to travel and piqued his interest in the hospitality industry. Kressaty shares his passions of travel, skiing and squash with his wife, Amy, and their three sons.

Yona He Poda oversees all aspects of business development, operations, PR and strategic expansion of Forbes Travel Guide's Star ratings in Asia Pacific. With the company since 2009, she launched the ratings in Hong Kong, Macau, mainland China, Singapore, Japan and Thailand.

She has a wealth of global experience across North America, Hong Kong, Singapore and mainland China. Throughout her 20-year career, she's held management roles in Four Seasons Hotels & Resorts, Louis Vuitton and Charter One Bank. At Four Seasons, she was part of the pre-opening team of the flagship Hong Kong property and received numerous recognitions in North America and Asia Pacific. Born in Guangzhou, she resides between Hong Kong ‎and Jakarta. She speaks fluent Cantonese and proficient Mandarin.

  • Lourdes Hainlin

  • Vice President, Partner Services - Caribbean, Mexico and Latin America

  • Carrie Hart

  • Vice President, Partner Services - USA Southeast

Lourdes Hainlin joined Forbes Travel Guide in 2014 to lead the expansion of the Star Rating system in the Caribbean, Mexico, Central America and South America.

Prior to Forbes Travel Guide, Hainlin held various leadership roles with Starwood Hotels & Resorts and Denihan Hospitality Group. In the latter part of her 14-year tenure with Starwood Hotels and Resorts, she launched the Starwood Resort Collection, Caribbean & South Florida. Most recently, she oversaw the expansion of The James brand in Miami and the launch of The James Royal Palm Miami-South Beach, after a $50 million renovation and reflag of this historic property.

Hainlin was born in Cuba and immigrated with her family to New York at an early age. The Florida International University graduate speaks fluent Spanish and has a working knowledge of Portuguese. She resides in Miami.

Carrie Hart has spent the last 10 years at Forbes Travel Guide and is responsible for the Southeast region of the United States. Hart previously managed the domestic portfolio of Hospitality Solutions clients and was an integral part of several consulting assignments, including the creation of service standards for two major airline operations.

Hart possesses a thorough knowledge of many aspects of Forbes Travel Guide, having spent time in various evaluation, quality assurance and training capacities. She was one of the first Forbes Travel Guide field evaluators for the consulting division when it was formed in 2005. She has more than 13 years of hospitality experience, including her roles in corporate sales at Four Seasons Hotels & Resorts and marketing at Omni Hotels & Resorts. Hart resides in West Palm Beach.

  • Jennifer Lodge

  • Vice President, Partner Services - USA West and Midwest, Canada

Before managing relationships for Forbes Travel Guide in the Midwest and Western regions of the U.S., Jennifer Lodge held various roles in the company, including facility inspector, trainer and vice president of consulting operations.

Prior to joining Forbes Travel Guide, Lodge founded and owned The Professional Guest, a performance evaluation company that specialized in building repeat hotel business through an enhanced guest experience. She also previously worked for Marriott, where she helped open new properties throughout Southern California and Arizona. Lodge was nationally recognized as Marriott's Sales Person of the Year.

She earned her degree in hotel, restaurant and institutional management from Michigan State University's school of business and traces her passion for the industry back more than 30 years, when she worked as a room attendant at a property along the shores of Lake Michigan.

Jennifer Kane McGee is a luxury hotel professional with diverse background, including many unique accomplishments in both global sales and luxury hotel openings with both strategic and operationally driven successes.

She began her career at Hyatt International Hotels, and subsequently served in management positions at brands such as Four Seasons, Mandarin Oriental, Ian Schrager and Langham. Kane McGee was a director of sales during the opening and ramp-up of Gramercy Park Hotel and The Surrey, respectively.

  • Ryo Koike

  • Vice President, Partner Services - Asia Pacific

Chris Fradin brings 17 years of hospitality and marketing experience to Forbes Travel Guide's presence in Europe.

Fradin joined Preferred Hotel Group in 2006, tasked with driving the organization's marketing programs across Europe, Middle East and Africa. From 2009 to 2013, he headed up the London office as regional director (covering the U.K., Ireland and the Nordics). His broader commercial role focused on the overall relationship with member hotels, together with developing new business opportunities for Preferred Hotel Group. Fradin lives in London.

Ryo Koike brings more than 23 years of luxury hospitality experience, including rapidly moving up the ranks from operations to director of sales of three Four Seasons Maldives properties. Koike's background of luxury properties extends across brands such as Four Seasons, where he worked for 11 years, Hyatt, Mandarin Oriental, Nikko Hotels and Okura Hotels as well as across countries. Koike has lived in Maldives, Singapore, Hong Kong, Taipei, Shanghai, Beijing, New York, and Alsace, France. His native home is Tokyo, and he now resides in Hong Kong. Koike speaks four languages; he is fluent in Japanese, Mandarin and English with a working knowledge of Cantonese.

  • Samira Demeis

  • Vice President, Partner Services - Middle East and Africa

  • Jessie Law

  • Regional Director, Partner Services - Asia Pacific

Samira Demeis brings a wealth of world class, seasoned experience in hospitality to lead Forbes Travel Guide's expansion into the Middle East and Africa. Most recently, Demeis spent 15 years with Hospitality Marketing Consultants (HMC) in the Middle East, where she successfully guided hotel partners to grow profits and increase their market share.

Her background includes significant international exposure serving in a variety of senior management positions. Initially working with Best Western Australia in the role of National and International Sales and Marketing Manager, she later joined Accor and moved through the ranks from Director of Sales and Marketing, to Executive Assistant Manager, and ultimately General Manager. From there, Demeis resided in Korea and China while serving as Director of Business Development and Executive Assistant Manager for the Hilton Group.

Jessie Law joined Forbes Travel Guide with over 16 years of hospitality industry experience, more than a decade of which was spent driving global sales and business development in the Asia Pacific market.

Launching her career with Hyatt in 2000, Law was rapidly promoted into leadership positions within the corporate office. As Hyatt's Global Sales Director for the Asia Pacific region, she focused on increasing revenue across all segments and establishing new business, primarily for outbound opportunities in Hong Kong, Korea and Thailand markets. Law later became the Director of Corporate Business Development for Shangri-La Hotels and Resorts, where she acquired extensive knowledge of the mainland China market. Born in Hong Kong, Law is a native Cantonese speaker, is fluent in Mandarin and English, and has a working knowledge of Korean.
Stephen “Steve” Karoul is recognized as a leading casino marketing professional, offering expertise on international business and every segment of casino marketing. He is a seasoned casino executive with over 37 years of hands-on experience at the best casino resorts in the world.

Karoul was part of the senior management team that opened the $5.5 billion Marina Bay Sands Casino in Singapore and is the past President & CEO of the Ciragan Palace Casino, located in an original Ottoman Empire palace in Istanbul. As the Executive General Manager International Marketing, he was instrumental in positioning the world-famous Sun City Casino Resort in South Africa. Karoul has also held leadership and consulting positions at many well-known casinos in North America, including Foxwoods Casino Resort, the Mohegan Sun Casino, and the Greenbrier Casino Resort.

LEARNING & DEVELOPMENT
Since joining Forbes Travel Guide in 2005, Jeff Wielgopolan has served as the senior manager of the Quality Assurance Division, an incognito inspector and now vice president of Learning and Development. In his current role, Wielgopolan works with hotels, restaurants and spas throughout North America, Europe and Asia to improve service, staff confidence and knowledge, and to further properties' understanding of Forbes Travel Guide Star Rating Standards.

Prior to his tenure at the company, he worked at Four Seasons Hotels & Resorts and was the dining room director at Four-Star Tru. He is certified under the Court of Master Sommeliers, served as a panelist for the Cornell Hotel School's Hospitality Research Summit and was the Educational Speaker for the Les Clefs d'Or group's annual International Congress in 2013 and 2015.

Starting as one of the first Forbes Travel Guide trainers when the consulting division was formed in 2005, Gina Taylor has since guided a vast array of star-rated hotels, restaurants and spas to raise the bar and deliver elevated levels of service. Taylor later served as Vice President of Consulting Operations, where she oversaw Quality Assessments and Learning & Development programs. Most recently, she focused on enhanced partner management as Director of Client Services, working with properties from a corporate brand standpoint.

In her current role as Director of Training Services, she remains passionate about empowering others and continues to foster strong relationships with such distinguished hotel partners as Dorchester Collection, Mandarin Oriental, and Four Seasons Hotels and Resorts.

William Avitia's passion for the hospitality industry led him into human resources and training early in his career. He has worked for Starwood Hotels & Resorts and at properties across the United States, including Westin Hotel in San Francisco and Sheraton Boston. Most recently, he served as the Director of Human Resources at The St. Regis Aspen Resort, where he developed an intensive seasonal staffing and training strategy aligned with brand and luxury standards.

Avitia trains in both English and Spanish. He holds a degree from Cornell University's School of Hotel Administration, where he focused on special operations. In addition, he plays an active alumnus role for the National Society of Minorities in Hospitality.

Joe Dupree is the third generation of his family to build a dedicated career in the hospitality industry. Prior to joining the Forbes Travel Guide team, he was the Regional Director of Talent Development for Hyatt Hotels Corporation. Over the course of his tenure with Hyatt, Dupree spearheaded development programs and training initiatives focused on service enhancement for 26 properties across the spectrum of the company's brands.

Dupree also enjoyed a 15-year career with Four Seasons, holding management positions in both food and beverage and rooms divisions, in roles ranging from Assistant Executive Steward to Director of Rooms. While with Four Seasons, he lived and worked at properties in San Francisco, Chicago, New York, Philadelphia, Newport Beach and Austin.

Passionately committed to talent development, Eduardo Duran possesses a keen understanding of hotel operations, which has led him to work with some of the foremost luxury companies in the industry. Duran served at Starwood Hotels in management positions in both front office and housekeeping, while at the same time earning designations such as Service Culture Trainer, Six Sigma Green Belt and POI (Power of Innovation) team member. He later worked at Ritz-Carlton properties across the United States in various roles, including assistant rooms executive.

Duran was instrumental in the expansion of the James brand in Miami Beach and, as opening hotel manager for The James Royal Palm, oversaw the $50 million transformation and rebranding of this historic property. Most recently, he served as assistant general manager for Soho House and general manager for EB Hotel Miami

Rick Esparza is an accomplished strategist with more than 30 years of experience in training, service excellence and leadership development. He joined Forbes Travel Guide as an Inspector in 2013 and rapidly advanced to the role of Executive Trainer.

Esparza began his career at the Walt Disney Company in food and beverage and quickly developed a passion for cultivating talent. In his 15 years with Disney, he took on various assignments at Disneyland and the Walt Disney Studios. As a Training Manager for Disney University, he played a major role in the opening of Tokyo Disneyland and the expansion at the Disneyland Resort, earning the prestigious Spirit of Disneyland award. From 2008 to 2012, he served as Director of Training and Organizational Development at the former Grand Del Mar Resort in San Diego.

Whitney Heeter's passion for cultural experiences, exceptional culinary cuisine and luxury travel converged to guide her to a successful and fulfilling career in hospitality. She has worked across a spectrum of property types, including large resorts, small Relais & Châteaux retreats and big hotel brands.

As a concierge at the Sea Island Company, Heeter discovered her penchant for training while working with orientation teams to help develop and mentor staff. At the prestigious Inn at Little Washington, she served within every department and focused on standards to improve upon an already deeply ensconced culture of hospitality. Later, Heeter was the food and beverage manager at The Jefferson, Washington, D.C. and assistant general manager at Restaurant Eugene in Atlanta.

Jim McPartlin began his career in management training at the Walt Disney Company in 1985. He would later spend 10 years with Kimpton Hotels & Restaurants in San Francisco, in a variety of positions including area director of operations and vice president of human resources. McPartlin has worked with W Hotels Worldwide, opening W Hollywood, and serving as director of brand operations for the western region and general manager for both W San Francisco and W New York - Times Square. He has also held senior-level positions with André Balazs Properties and the Ian Schrager Company.

Training has always been a passion for McPartlin. He considers mentoring to be of the highest calling and proudly points out that he keeps in touch with many of the managers who worked for him over the years and have gone on to illustrious careers.

Angelina Phua has a strong foundation in hotel operations and a rich on-property experience across a range of full-service and luxury brands, including Swissôtel, Marriott, Sheraton and St. Regis. She has worked within a variety of departments including food and beverage, rooms, conference services and sales, and marketing. As a consultant, she guided many hotels to build strong reputations through the implementation of high-impact training, staffing, evaluations and assessments.

After working at Starwood and Marriott properties in Singapore and the United States, Phua joined Hotel IQ where she led hotel management teams to improve their services and meet brand requirements. She later worked with LRA by Deloitte, where she was responsible for the development of QA programs for highly esteemed hotel brands including Starwood, Banyan Tree Hotels and Resorts, Accor Hotels, Preferred Hotels and Resorts, Worldhotels, and Wyndham Hotels and Resorts.

Jason Raimondi has had the distinct pleasure of cultivating a 20-year career in hospitality characterized by dedicated leadership roles and exceptional experience in training. His extensive background demonstrates proficiency across guest services, front office, resort operations, rooms division, learning and development, and human resources. He has taken part in multiple resort openings and launched global training initiatives that instructed thousands.

A career start at The Walt Disney Company led to opportunities at Loews Hotels, Hilton Hotels and Resorts and InterContinental Hotels Group. While serving at these world-renowned companies, Raimondi oversaw entire training operations, supported multiple resorts as a regional learning and development manager, and was the training director for all resort operations at a flagship property.

Megan Torrance has spent over 15 years working extensively in luxury property operations. From large, prestigious resorts to small Relais & Châteaux hotels, Torrance has garnered broad management experience across virtually every operational function, including executive management roles at star-rated properties. Driven by the vision of delivering outstanding service, she has been singularly instrumental in leading hospitality teams in the application of Forbes Travel Guide standards.

Torrance's passion for luxury hotels and service led to a degree in Hospitality Business and then a career starter on the food and beverage team at the Four Seasons. While working in Telluride, Colorado, she progressed onto a management path that brought her experience across every operational outlet, and included overseeing a resort-based Homeowner's Association (HOA). From there, Torrance welcomed General Manager and Residence Manager positions at Lake Placid Lodge, the Point resort, and, most recently, Calistoga Ranch, an Auberge Resort.

Before joining Forbes Travel Guide in 2015, Whitaker spent more than 10 years at Starwood Hotels and Dorchester Collection in the United States and Europe. During her tenure with Dorchester in Europe, she led the Learning and Development team that opened 45 Park Lane in London and Coworth Park in Ascot. Most recently, Whitaker served as the Director of Learning and Development for Dorchester Collection's hotels in Los Angeles and Beverly Hills.

Whitaker holds a degree from Appalachian State University, where she studied hospitality and tourism management. She also holds certifications as a Myers-Briggs and FIRO-B practitioner and is a trained Gallup Strengthsfinder coach.

Christine Yang is known for shaping world-class hospitality talent and building a service culture that reflects high standards. Launching her career in food and beverage at Shangri-La Hotel, Harbin in China, Yang later became the Training Manager and welcomed comprehensive responsibility for hotel training needs including development, implementation and evaluation of innovative programs.

As the Director of Learning for The Ritz-Carlton, Guangzhou, Yang gained recognition for elevating service quality and driving employee engagement. She later worked at the Mandarin Oriental, Guangzhou and The Ritz-Carlton, Tianjin as Assistant Director of Human Resources. Most recently, she served as Director of Learning at Grand Hyatt Guangzhou.

BRAND DEVELOPMENT
Micarl “Mica” Hill leads Brand Development at Forbes Travel Guide, and previously served as the Senior Vice President of Partner Services.

Hill has a respected history in the hospitality industry spanning more than 35 years. In 1986, he was on the opening team of the Boston Harbor Hotel. Shortly thereafter, at age 28, he was named General Manager of the Huntington Hotel in San Francisco. He was later General Manager/Managing Director of six independent luxury hotels, and was Vice President, Operations for Woodside Hotels in Northern California. He spent seven years working for Preferred Hotels in a variety of roles overseeing one of five brands with emphasis on Europe, then as a Regional Managing Director. Before joining Forbes Travel Guide in 2012, he was the General Manager of the Mansion on Peachtree and instrumental in transitioning the property into the Mandarin Oriental, Atlanta.

Hill is a graduate of California Polytechnic University, Pomona, with a degree in Hotel, Restaurant and Travel Management and was honored in 1991 as the Distinguished Alumnus of the Collins College of Hotel Management.

Scott Arnold is the executive vice president of licensing at Forbes Travel Guide and leads the global licensing efforts of the company in the hospitality marketplace. Previously, Arnold was the director of operations at HowStuffWorks.com, an award-wining online resource. Prior to HowStuffWorks.com, he served as the vice president of sales for the Western region for WebMD, the first health-care company to harness the power of the Internet to create a destination for consumers, health-care institutions and physicians to find trustworthy medical information.

Operations
As senior vice president of operations for Forbes Travel Guide, Tom Flournoy is responsible for the performance and delivery of Rating evaluations, Quality Assessments, partner engagement, Training services and the development of the company's two websites: forbestravelguide.com and partner.forbestravelguide.com.

Flournoy spent 17 years in the wireless and media industries, with more than 10 years in director and VP-level positions. Prior to joining Forbes Travel Guide in 2010, he worked at The Weather Channel, where among other executive roles, he was responsible for product, design and content of the award-winning weather.com. During this time, weather.com achieved and sustained a top-10 ranking of all websites worldwide.

Paul Slone is an experienced financial management professional with a broad background in budget and forecast implementation, controller functions, internal and external reporting, cost structure improvement and strategic planning. Slone has been responsible for the overall financial operations of Forbes Travel Guide since joining the company in 2008.

Before coming to Forbes Travel Guide, Slone was a senior finance executive for Follett Corporation in the $2 billion higher education division for seven years and was a recipient of the Follett CFO award in 2006.

As vice president of software engineering for Forbes Travel Guide, Kevin Hostler is responsible for the development, maintenance and top-tier support of the company's enterprise websites, forbestravelguide.com and partner.forbestravelguide.com. Hostler supervised the inaugural launch of forbestravelguide.com and the relaunch of partner.forbestravelguide.com.

Hostler contributes 20 years of IT experience to the team. Prior to joining Forbes Travel Guide in 2011, he worked for Turner Sports, focusing on the National Basketball Association's website, NBA.com. He also worked for Silverpop, an IBM Company.

As vice president of product for Forbes Travel Guide, Laurel Mocklar brings 18 years of digital experience to the company's websites, forbestravelguide.com and partner.forbestravelguide.com. Mocklar manages the roadmap for developing both sites. Working closely with the software engineering team, she is responsible for translating consumer and client needs into elegant online products.

Mocklar worked in key product positions at weather.com for 10 years before joining Forbes Travel Guide. Previously, she joined CNN.com in its early years, serving as senior editor of the Travel and Style sections, and eventually as director of product for the site.