What is involved in Viceroy L’Ermitage Beverly Hills’s turndown service?

Answers from Our Experts (2)

When you check in to Viceroy L’Ermitage Beverly Hills, you’ll be asked when you would like turndown service, to be sure you’ll be out of the room so the staff won’t disturb you. Once you return to the room of your Forbes Travel Guide Five-Star hotel from a lavish dinner and cocktails or from stepping out to a movie premiere (one can dream, right? You are in Beverly Hills), you’ll find that your room has been prepared for your beauty sleep so you can hit the town the next day well-rested. The Viceroy L’Ermitage Beverly Hills’ turnout service includes a tray on your bed with information for laundry and shoe shine services, along with a shoehorn and a buffer. A breakfast room service menu and a card with the temperature forecast for the next day will be propped up against a pillow. The drapes will have been drawn closed using neck pillows from the bed to hold them back, totally blocking out the light. The bed will be pulled back for you with the golden pillow shams taken off (and hidden behind the bed in a cabinet). Next to the bed, on the bedside table, a tray will be pulled out with a bottle of water and a glass set out on top. The remote for the TV will be left next to the bed as well on the wooden bed frame. Finally, the turndown service at the Viceroy L’Ermitage includes leaving on the bedside lamps and turning off the rest of the lights so you can tuck into bed and switch off the bedside lamps, turn on the TV and mellow out before falling asleep.

Luiz Reis

During Viceroy L’Ermitage Beverly Hills’ turndown service, each guest room is cleaned and refreshed, and bed linens are turned down for sleeping, usually during the period when the guest is not in the room. Service also includes chocolate by the bed, Viceroy L’Ermitage bottled water, a turndown mat and slippers, a bucket of ice, light music and closed drapes.

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