Answers from Our Experts (1)
Santiago is not the world's most "tech" destination, yet nor is it backwards when it comes to introducing new technology. The whole IPad frenzy hasn't hit the Chilean capital in quite the same way as say London - few restaurants use IPads for the menus, and similarly few hotels use them for in-room directories.
Also, sadly, wifi is not always free. At The W Hotel, for example, you have to pay for access (this is a global policy though, so not a direct reflection on Chile). Indeed, in most of the large global chains, you can only access the Internet free of charge in the lobby (an effort to fill up the reception area, create more of an atmosphere and encourage people to buy drinks at the bar!).
However, boutique hotels like The Aubrey have free wifi throughout, and families staying at the Ritz-Carlton Santiago can request an X-Box 360 with five games, plus a laptop with unlimited internet use.