Answers from Our Experts (1)
From check-in to checkout at Mandarin Oriental, Washington DC, the personalized service from the concierge and staff at the hotel was the highlight of our recent stay. You will be greeted by name from most members of the hotel staff, including the concierge team. Guests in the Tai Pan rooms at the Washington, D.C., hotel enjoy their own dedicated concierge staff, but everyone can visit the main concierge desk. Among the easier requests, the concierge tracked down a Lincoln bobblehead for a guest who couldn’t go home without one. On the more difficult side, the concierge once had a billionaire guest staying in the Presidential Suite who decided to entertain a head of state visiting the city at the last minute. He requested a specific fish delicacy that no restaurant in D.C. carried. Within 45 minutes on a Sunday morning, the concierge had tracked down the fish and arranged for preparation by the hotel’s award-winning chef. Though you don’t need to have a craving for a rare fish for the concierge to help you; whether you need dinner reservations or directions to the nearest monument, the concierge at the Forbes Travel Guide Four-Star hotel can hook you up.