Answers from Our Experts (2)
At The Peninsula Chicago, turndown included some expected services as well as some thoughtful enhancements. When we stayed recently, we returned to find the room and bathroom had received a general refresh; the bed linens were smoothed out and the decorative covers stored discreetly away. The curtains were drawn and the lighting had been dimmed to a subtle “ready for bed” glow. A bottle of mineral water and a glass were left bedside and the TV remote with channel guide were placed within easy reach. Some soft mood music hummed gently in the background, and housekeeping left a newsletter on our bed listing the Forbes Travel Guide Five-Star hotel's activities for the following day along with a breakfast menu. After we slipped between the soft sheets, there was little left for us to do other than simply switch off the lights and close our eyes; though we’re certain if asked the staff would have come up to do this for us, too.
The turndown service involves mood lighting, soothing music to create a relaxing atmosphere, turning down each bed, closing the drapes and sheers, bottled water, slippers and a mat, which is positioned bedside. The breakfast menu is placed on the bed. The staff will clean the room, replenish amenities, and leave our Daily Occasions, a newsletter for the following day.