What is the deposit policy at The Peninsula Spa Chicago?

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The Peninsula Spa Chicago does not require a deposit while booking treatments or services, but you will have to give a credit card number in order to schedule an appointment. While you don’t want to cancel your appointment and miss out on a spectacular massage, refreshing facial or any of the amenities at the Four-Star spa such as the plush relaxation area beds or the gorgeous pool with a skyline view, things do come up. Fees are only applicable if you cancel within six hours of your scheduled time for the full cost of the treatment or service. If you are canceling for a party of four or more, you will need to cancel 48 hours ahead of time. But the hotel does ask for you to be courteous and let them know as soon as you won’t be able to make your scheduled appointment.

We do not require a deposit prior to a guest arriving for services; however, we do require a credit card to hold a reservation here at The Peninsula Spa Chicago. As for cancellations, we appreciate cancellations as far in advance as possible, and cancellation fees are applied if they’re made within six hours of the scheduled appointment, or 48 hours in advance for groups of four or more. Cancellations within six hours will incur a 100 percent charge. For parties of four or more, a 50 percent cancellation charge will incur if the reservation is cancelled within 48 hours and 100 percent within 24 hours of the appointment time.

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