What is involved in The American Club’s turndown service?

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You can expect more than a simple traditional mint on the nightstand or pillow, as The American Club offers a more decadent sweet, with freshly baked oatmeal chocolate chip and flourless peanut butter cookies as a signature component of its turndown service. The housekeeping staff also tidies up the room, folds your clothing, provides ice for evening refreshments, dims the lighting for ambience and places plush hotel slippers beside the bed. The television remote is also situated for easy access, while the TV is powered on and programmed to greet you with the tranquil sights and sounds of video footage from the Kohler Waters Spa. Expect attentive, original service during turndown at The American Club — just as you would from any other service at the Forbes Travel Guide Five-Star hotel.

We set the room mood for a peaceful night’s sleep with refreshing towels and amenities. There’s also a personalization of guest items, the garbage is removed, the ice bucket filled, the remote and TV guide is placed on the end of the bed on a tray, and slippers are placed on turn-down mat and we provide house-made cookies for sweet dreams. A Kohler Water Spa CD plays on the guest room TV with resort videos, and the beds are turned down.

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