Answers from Our Experts (1)
At Kohler Waters Spa, you are asked to give notice of cancellation at least 24 hours prior to your scheduled appointment times. If the spa doesn’t receive notification in time, no-shows will find the full service rate charged to their accounts. Chronic tardy types should also take warning: Clients who arrive late are also requested to give notice so that the Kohler Waters Spa staff can try to reschedule the treatment if another appointment time is available. If rescheduling is not a possibility, the service will begin as previously scheduled. In other words, your arrival time will determine how much of that heavenly massage or soothing facial you’ll actually get to enjoy. While the Forbes Travel Guide Five-Star spa's staff will try to accommodate punctuality-challenged guests as best they can, the policy is designed to ensure that other guests’ treatments may begin on time.