Answers from Our Experts (1)
ONE the Spa has a cancellation policy in line with other luxury spas that have a Four-Star rating from Forbes Travel Guide. Because the Santa Monica spa is so highly rated, appointments for its massages, body treatments and facials are in high demand. If your plans change — as often happens on a trip away from home — the spa staff requires that you cancel at least 12 hours before your appointment time. Otherwise, the full price of the treatments you miss will be charged to the credit card you used to hold your reservation While this may seem a bit steep, the Four-Star ONE the Spa is on the smaller side and must be able to accommodate the large number of locals and tourists who visit year-round.