Answers from Our Experts (1)
There are a number of things that set Crown Towers apart from other luxury Macau hotels, from its ideal location in City of Dreams to a top-class assortment of amenities such as nightly turndown service, designer bath products and floor-to-ceiling views in every guest room and suite, but what really makes it different from other hotels is the warm, personalized service extended to each and every guest.
It starts from the moment you arrive at the Forbes Travel Guide Five-Star hotel, when a member of the reception staff escorts you to your room to provide a brief orientation of its unique features as well as to highlight some of the hotel’s notable facilities. You’ll also find a personalized message on your flat-screen TV’s home screen, and a welcome letter on the room’s desk next to a bowl of fresh fruit. During your stay, don’t be surprised if a member of the housekeeping staff you pass in the hallway or a bellman who opens the door for you addresses you by name, too — the staff makes it a priority to make you feel welcome.