What is involved in Encore Macau's turndown service?

Answers from Our Experts (1)

At Encore Macau’s turndown, the staff member greets you by name (if you’re in the room), which is a nice touch. The efficient service includes turning the bed down, of course, setting out slippers on the mat at the side of the bed and placing the breakfast card where it can be seen. In the living room the ice bucket will be filled, four bottles of complimentary water set out and the dirty crockery cleaned. Finally, we were asked if we wanted the drapes and sheers drawn. The view transforms as the sun goes down, and the Forbes Travel Guide Five-Star hotel staff are aware that guests may prefer to witness the sun’s light being replaced by Macau’s neon-decorated nightscape.

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