Answers from Our Experts (1)
The staff at Mandarin Oriental, New York consistently adds a little something extra and unique to its nightly turndown service. In addition to a refreshed room, with the luxury linens that cover the bed invitingly turned down for you to slip between them, you receive a letter that offers information on New York, a card on your bed with a small poem or saying, and a personalized note from the floor manager with a few gifts. Occasionally, you may find special gifts; in the past we got a Barneys gift certificate, which sparked sweet dreams of a Manhattan shopping spree. Other presents include essential oils from Aromatherapy Associates, the New York hotel’s signature amenity line.