What is the deposit policy at The Spa at Mandarin Oriental, New York?

Answers from Our Experts (2)

When you book a shiatsu massage at The Spa at Mandarin Oriental, New York, a Forbes Travel Guide Five-Star spa, it’s the real deal. You couldn’t confuse this temple-to-all-things-relaxation with a corner salon giving massages on a paper-lined table in the back. And you’ll need to give ample notice when making, and cancelling, appointments accordingly. Whether you’ve scheduled an all-day pampering or just a mani-pedi at this rejuvenation mecca, you’re in for a treat: Perched up on the 35th floor of this New York City hotel, floor-to-ceiling windows offer remarkable views of the city skyline, and you’ll find a unique menu of Asian-inspired treatments that aren’t available anywhere else. And just like most things serious, it comes with a serious price tag; credit card information is taken when you book an appointment, and a 100 percent cancellation fee applies for no-shows (call 24 hours in advance for a refund).

Heather Hannig

The Spa at Mandarin Oriental, New York requires a credit card to reserve the treatment at the time of booking. Please allow 24 hours notice of cancellation to avoid a 100 percent charge.

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