Answers from Our Experts (1)
If you must cancel or reschedule your treatment at SpaHalekulani, you should do it as soon as possible. With just seven treatment rooms, there are plenty of people waiting to snag an opening at the Forbes Travel Guide Four-Star Hawaii spa. Obviously no one wants to miss out on a superb spa treatment, but sometimes things come up. If you can’t avoid a cancellation, you have until four hours before your appointment to cancel without penalty. However, if you don’t let the Honolulu spa know you are canceling or even rescheduling, you will be considered a no-show — and you don’t want that to happen. No-shows are charged the full amount of the scheduled service, plus the 18 percent service charge.