What is involved in The Ritz-Carlton, Laguna Niguel’s turndown service?

Answers from Our Experts (1)

Jennifer Kester

Upon retiring to your room at The Ritz-Carlton, Laguna Niguel after a long day of surfing, you’ll find that the turndown service has transformed the space into a soothing sleep den. The television is flipped on to The Ritz-Carlton channel, which has soft music playing. The lights above the bed are dimmed, but the rest of the room is dark. Of course, the guest room and bathroom are tidied up, and the ice bucket is filled. You’ll find a bottle of water and a glass on the desk next to the bed, along with a questionnaire about your stay and two squares of Ritz-Carlton chocolates — one milk chocolate, the other dark.
Though the most sleep-inducing amenity in the room is the down Pacific Coast feather bed cover. It was so soft and pillowy, I easily drifted off to sleep (if you agree, you can purchase one in the hotel gift shop or online at www.ritzcarltonshops.com). The pillows are stuffed with down feathers, too. But if you need something firmer, peruse the pillow menu in the closet.

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