Answers from Our Experts (1)
Therapists at The Spa at Fairmont Grand Del Mar get training from Anne Bramham, a notable spa educator. Bramham is the ideal person to school the staff, as she designed all of the exclusive treatments on the San Diego spa’s menu. In addition, Bramham personally conducts the training sessions for therapists and provides them with ongoing education. Her training includes understanding the spa’s mission as well as learning the benefits of each and every treatment. Therapists are also given guest-service training, grooming and appearance standards, policies and standard operating procedures, and a sequence of service and core standards.