What is the cancellation policy at Sense Spa, Rosewood Sand Hill?

Answers from Our Experts (1)

Sense Spa, Rosewood Sand Hill asks that you notify staff of a cancellation at least 24 hours before your appointment to avoid being charged in full. You may luck out if the Forbes Travel Guide Four-Star spa is able to rebook your appointment time with another guest, in which case the cancellation fee will be waived. If you need to change your appointment time, a rescheduling fee of $45 will be applied to treatments changed within a 24-hour period. No shows are charged the full treatment rate.

The day of your appointment, be sure to arrive at least 30 minutes prior to your so you can enjoy the spa’s fabulous amenities. You’ll be given a robe and slippers on arrival, and once you step into the locker rooms, you’ll find a relaxation area, wet lounge and outdoor courtyard with a whirlpool. At the center of the spa, a co-ed relaxation lounge opens into a courtyard where guests are encouraged to unwind by the soothing fountain. The spa also features a movement studio, full-service hair salon and spa café.

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