Answers from Our Experts (1)
As with all luxury hotels in Shanghai, Waldorf Astoria Shanghai on the Bund tacks on a 15 percent service charge to all rooms, meals and hotel services. If you think this sounds like a lot, consider the level of service you’ll experience during your stay at the Forbes Travel Guide Five-Star hotel. You’ll be greeted warmly throughout the day, and staff members, though formal, are still welcoming and friendly. They offer restaurant and bar recommendations that go beyond the standard tourist spots, and they’re happy to assist in any translations you need. Even your squealing, rambunctious kids will be welcomed with smiles. Everyone on staff at Waldorf speaks English well — the result of months of training. Keep in mind that the hotel’s 15 percent service charge does not go directly to the service staff, so feel free to tip when deserved.