Answers from Our Experts (1)
Stillwater Spa does not require a deposit upon booking an appointment. However, it does take a credit card number in case you don’t follow the Forbes Travel Guide Four-Star spa’s cancellation policy. If you don’t cancel an appointment at least 24 hours prior to your scheduled booking, then your credit card will be charged the full amount of the treatment. However, if you cancel or change an appointment at least 24 hours before, you will not incur any charge. The easiest way to cancel is to phone the Toronto spa’s reservation department. If you’re staying at Park Hyatt Toronto, the concierge can cancel the appointment for you, as well.