Answers from Our Experts (1)
Any luxury hotel knows that service is key, which is why The Ritz-Carlton Georgetown, Washington, D.C. offers exceptional concierge service to its guests during their stay. From check-in to checkout, the thoughtful and personalized service at the hotel was the highlight of our recent stay. On our recent visit, the concierge told us a story about a family that frequented the hotel because their daughter attended Georgetown University a few blocks away. After a particularly bad flood at the girl’s apartment, the girl’s mother called the Forbes Travel Guide Four-Star hotel to ask if they would have a few nights of availability while the girl’s apartment was cleaned out. The hotel staff moved the girl (and her roommate) into the hotel, ensured that they had every amenity necessary for an extended stay, and, after their two-week visit, moved the girls back into their new apartment. Now that’s what we call top-notch service. Of course, the concierge can accommodate the smaller requests as well, whether it’s a dinner reservation at the hotel’s Degrees Bistro or suggestions on where to shop along M Street and Wisconsin Avenue.