Answers from Our Experts (1)
From the moment you step foot in The Ritz-Carlton, Washington D.C., you’ll be met with top-notch concierge service at its best. You’ll be greeted by name from most members of the hotel staff, including, but not limited to, the concierge team. Guests in the Club Level rooms at the Forbes Travel Guide Four-Star hotel enjoy their own dedicated concierge staff, but all guests are invited to visit the main concierge desk in the hotel’s lobby. Stories of “above and beyond” service are common at the Washington D.C. hotel — in recent years, concierge team members have driven to New York City on their day off to return guest’s cell phones, found and purchased 25 iPads for a guest’s event and procured reservations, tickets, jewelry and clothing of every type. Several years ago, the concierge even flew to England (at the guest’s expense) to buy a specific type of liquor requested by the guest.