Hospitality Strong - Forbes Travel Guide

Hospitality Strong

The pandemic has severely impacted hospitality worldwide, resulting in
widespread furloughs and layoffs. While hard to see from here, we know
there will be brighter days ahead.

As a resource for hospitality professionals during this time,
Forbes Travel Guide is providing complimentary live training webinars and
videos to help you continue to hone your skills and prepare for the future.

We honor those who have a passion for service.


REGISTER FOR EACH SESSION BELOW
REGISTER BELOW FOR UPCOMING SESSIONS | VIEW VIDEO OF PAST SESSIONS
SHARE

Emotional Engagement

Service from the heart means intuitively tapping into a guest’s emotions. Learn key ways to create emotional connection with guests, why your steps-of-service checklist might be holding you back, and how to move to the next level of guest service by honing your emotional intelligence.

Presented by:
Megan Torrance | Director of Learning & Development (The Americas), Forbes Travel Guide

Register Now Thursday, June 4 | 12-12:45 p.m. EDT New York (GMT -4:00)

The Jeweler’s Lens

When it comes to sweeping guests off their feet, we assume we need to pull off grand gestures. But instead of thinking big, what if we think small? We will share creative ways staff members have wowed guests through a healthy obsession with the details.

Presented by:
Gina Taylor | Vice President of Training Services, Forbes Travel Guide

Register Now Thursday, June 11 | Noon EDT New York (GMT -4:00)

Hospitality in a Global Market

Our team has had the incredible honor of visiting properties in more than 70 countries. In this globe-trotting session, we share stories (and lots of photos) from the road, as well as best practices and trends from cultures and regions worldwide. Prepare to be inspired with ideas you can put into practice anywhere you work.

Presented by:
Megan Torrance | Director of Learning & Development (The Americas), Forbes Travel Guide

Register Now Thursday, June 18 | 12-12:45 p.m. EDT New York (GMT -4:00)

Leading Through Luxury

What do the world’s most successful Five-Star general managers, chefs and spa directors know? We share 10 key components of leadership that are considered “make or break” in a luxury hospitality environment – with plenty of takeaways for any service business.

Presented by:
Jeff Wielgopolan | Senior Vice President of Learning & Development, Forbes Travel Guide

Register Now Thursday, June 25 | 12-12:45 p.m. EDT New York (GMT -4:00)

It’s Your Turn to Shine

Service excellence is a gift we give our guests. Learn how you can put a bow on top through the way you speak, stand and present yourself. We share five common pitfalls, and how the best service professionals create a branded experience through everything they do.

Presented by:
Gina Taylor | Vice President of Training Services, Forbes Travel Guide

View Video: YouTube | Baidu (Baidu passcode : 2ek4) This webinar occurred on May 28, 2020

Inspector Insights

Join us for this unique opportunity to hear directly from one of Forbes Travel Guide’s expert inspectors who has visited more than 700 hotels, restaurants and spas around the world. Find out what inspectors look for before they even walk through the door, and how to make them smile without fail. There will be an opportunity for Q&A.

Presented by:
Jeff Wielgopolan | Senior Vice President of Learning & Development, Forbes Travel Guide
Anonymous Inspector | Forbes Travel Guide

View Video: YouTube | Baidu (Baidu passcode : q577) This webinar occurred on May 21, 2020

The Magic of "Plus One Service"

What do the world’s best hospitality staff have in common with magicians? The ability to surprise and delight by seeming to read people’s minds. We pull back the curtain on this powerful skill, which we call Plus One Service. Learn to think ahead of the guest and to tap into your intuition to create a personalized experience.

Presented by:
Megan Torrance | Director of Learning & Development (The Americas), Forbes Travel Guide

View Video: YouTube | Baidu (Baidu passcode : rmsi) This webinar occurred on May 14, 2020.

Going Beyond Please and Thank You

We all know that courtesy is essential to an excellent service experience. Yet this fundamental skill is often overlooked and underestimated. Learn more about how to put your best self forward to guests, and the places you might be missing the mark without even realizing it.

Presented by:
Gina Taylor | Vice President of Training Services, Forbes Travel Guide

View Video: YouTube | Baidu (Baidu passcode : 8ns3) This webinar occurred on May 7, 2020.

Hospitality Highlights with Amanda Frasier

Amanda Frasier, Executive Vice President, Standards & Ratings and Jeff Wielgopolan, Senior Vice President, Learning & Development will discuss what hotel, restaurant and spa experiences might look like in the wake of COVID-19 – as well as sharing career advice and their most memorable service stories, including a few surprises.

Presented by:
Jeff Wielgopolan | Senior Vice President of Learning & Development, Forbes Travel Guide
Amanda Frasier | Executive Vice President of Standards & Ratings, Forbes Travel Guide

View Video: YouTube | Baidu (Baidu passcode : us3v) This webinar occurred on April 30, 2020.

A Timeless Service Philosophy for Uncertain Times

Learn about Forbes Travel Guide’s service philosophy – now 62 years strong – and how you can apply it to your career in a rapidly changing hospitality landscape. We will share five guiding principles that you can implement anywhere, anytime to make a great impression.

Presented by:
Jeff Wielgopolan | Senior Vice President of Learning & Development, Forbes Travel Guide

View Video: YouTube | Baidu (Baidu passcode : b3m4) This webinar occurred on April 23, 2020.

What is Hospitality’s New Normal?

Join us for a special panel discussion with renowned health and hospitality experts where they will provide their perspectives on how hospitality leaders are managing through the COVID-19 crisis — including a high-level overview of efforts to secure relief for the industry; what’s in store for the future of travel; and how and when the industry can best position itself for recovery. Hosted by Forbes Travel Guide and the U.S. Travel Association.

Moderator: Jeff Arnold | Chairman, Forbes Travel Guide & CEO, Sharecare

Panelists:
Roger Dow | President & CEO, U.S. Travel Association
Dr. Mehmet Oz | Medical Leader, Author, Emmy Award Winner
Filip Boyen | CEO, Forbes Travel Guide
Jerry Inzerillo | Vice Chairman, Forbes Travel Guide

View Video: YouTube | Baidu (Baidu passcode : 2ek9) This webinar occurred on April 16, 2020.

For information about Forbes Travel Guide services, contact partners@forbestravelguide.com